Trade Account Manager 

Reports to: Catalogue Sales Director – John Adams

Location: Melton

The Role

  • Develop annual sales in excess of £1 million within 2018
  • Manage and grow the existing British Thornton Trade business (excluding Findel, YPO, ESPO, TTS, HCS and The Consortium)
  • Identify new customers and commence profitable trading
  • Build a good understanding of the market, (Customers, Competitors, Products and Pricing)
  • Prepare each September a Detailed Business Plan
  • This is primarily an internal role but external customer visits may be required from time to time.
  • Customer Service is a key requirement and it is essential that enquiries are responded to within one working day for normal enquiries and 4 working hours for urgent/expedited enquiries. In all cases, any customer request or complaint must be acknowledged within 1 working day.
  • Process orders the same day.
  • Orders are inputted with an aim of 100% accuracy. Any errors must be recorded on the customer complaints log as your error.
  • You will be expected to be fully familiar with all the processes of the sales office so you can function fully with your daily duties.
  • Ensure there is effective communication and collaboration between you and other company members in a professional and ethical manner showing respect at all times.
  • Follow company procedures and processes at all times.
  • Any other duties and responsibilities requested by Senior Management. 

This document is subject to change at any time.

Key Competencies

  • Building customer relationships
  • Proactive account management
  • Interpersonal skills
  • Communication skills both verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative

Performance Expectations

  • Prompt timekeeping (in consideration of company procedures) – liaising with line manager regarding holidays and time off.
  • Achieving personal KPI’s (as issued and re-issued from time to time). These should be monitored by yourself and your line-manager.
  • Accuracy of work, attention to detail, and where required the maintenance of confidential information (eg supplier pricing, discounts, customer information)
  • Working in a safe and effective manner to maximise productivity whilst maintaining the companies quality and health & safety ethos and practises
  • Clean and tidy appearance
  • Working effectively with all colleagues, suppliers, customers and anyone else associated with the business in a co-operative and positive manner
  • Behave in a manner, at all times, that portrays British Thornton as a market leader.

Training / Skills / Qualifications / Requirements 

  • Knowledge of customer service principles and practices
  • Knowledge of administrative procedures and business development
  • Numeric, oral and written language applications
  • Ability to type
  • Knowledge of relevant ICT skills (Word, Excel & Outlook)
  • Attend internal and external training as necessary
  • Qualified Company Health & Safety Training – ‘Working Safely’
  • Adherence and compliance with company Quality, Health & Safety and Staff handbook policies and procedures

If you think this opportunity may be of interest to you, please email your CV and covering letter to